Traceability and recalls for batch tracked inventory

Freshly links every order to the batches it was fulfilled from, so you can find every customer who received a batch. Go to Inventory Batches, find the batch, and click View orders in the Orders column. This is a paid plan feature.

Batch traceability helps you:

• Reach affected customers quickly if you need to recall a product.
• Keep a recall small by pulling only the affected batch.
• Show customers and regulators that you can trace what you sell.

Find the orders for a batch

1. In Freshly, go to Inventory Batches.
2. Choose the location in the location picker. The list shows one location at a time, so repeat these steps for each location that stocked the batch.
3. Search for the batch in Search batch details. You can search by batch name, batch number, barcode, invoice number, description or product name.
4. In the Orders column, click the View orders button (for example, View 4 orders).

The batch page lists every order the batch was assigned to, with the order date, customer name and email, fulfillment status, and quantity. Click a customer's name to open them in Shopify.

Export the customer list

On the batch page, click Export. Freshly emails a CSV of the orders and customers for that batch to your notification email addresses. See Exporting orders with batch details