How to give our team access to troubleshoot your discounts

If a discount isn't applying the way you expect, our team can review how Simple Discounts ran in your store. You don't need to download or share any logs yourself. Shopify makes the details of each discount run available to us directly.

To see the full details, including your discount setup and the cart that triggered it, our team may need collaborator access to your store. This page explains why and how to grant it.

Why we ask for collaborator access

With collaborator access, our team can:

• Review your discount runs: See what was in the cart and why the discount did or didn't apply.
• Check your discount setup: Look at the collections, quantities, exclusions, and combination settings in your discount.
• Test the fix: Confirm the issue is resolved before we get back to you.

Collaborator access only includes the permissions we request, and you can remove it at any time.

How to accept our collaborator request

1. Contact us at hello@simplediscounts.io with the name of the discount that isn't working and the products you tested with.
2. If your store requires a collaborator request code, include it in your email. You can find it in your Shopify admin under Settings > Users.
3. Our team sends a collaborator request from Freshly Commerce. You'll get an email notification from Shopify.
4. From your Shopify admin, go to Settings > Users and open the request from Freshly Commerce in the Collaborators section.
5. Review the permissions and click Accept.

Once you've accepted, let us know, and we'll start investigating.

How to remove our access

When the issue is resolved, you can remove our access at any time. From your Shopify admin, go to Settings > Users, select Freshly Commerce under Collaborators, and remove the collaborator.

Contact us

Running into issues with your discounts? Email our team at hello@simplediscounts.io.