How to Share and Monitor App Function Logs on Shopify

If you ever run into issues with bundles not breaking down properly, discounts not applying, or functionality problems, the great news is you can easily share the details with our development team directly within Shopify. We highly encourage you to share your functions run details with our development team. https://shopify.dev/changelog/merchants-can-now-share-all-function-run-details-for-an-app-within-the-last-24-hours

Sharing this information will allow us to:

• Verify Permissions: We can check if the required functionalities are enabled for your Shopify account.
• Diagnose the Issue: The details will help pinpoint the specific cause of the malfunction.
• Troubleshoot Effectively: With more context, we can provide a faster and more accurate solution.

How to share app function logs:

1. From the Shopify admin, navigate to the Apps and Sales Channels settings.

2. Select the app that you need to share function run details.
3. Click the Share logs button in the Share function logs card.

4. Click the Share logs button in the modal.

An email notification is sent to the Simple Discounts team.

How to share an error report:

Look for warning pop-ups on the app settings page if a function encounters issues. These alerts provide timestamps and a way to share details with developers for faster troubleshooting. [Find out more in this Shopify help doc link]

1. From the Shopify admin, navigate to the page that's associated with the executed function.
2. Click the warning notification.
3. Click Share the error reports with Simple Discounts
4. Choose whether to include every time the customization ran within the last 24 hours.
5. Click Share.

An email notification is sent to the Simple Discounts team.

Contact us

Are you running into any errors and having trouble? Let our team know at hello@simplebundles.io! ✨